Privacy Policy

We understand that privacy is important to you. Via our order form we do need to collect personal information including your mailing address, contact number and your full name but please be assured that at no stage will this information be sold, rented or traded to any third parties.


Certain information is pertinent to us being able to complete customs forms – all orders require a purchase invoice/receipt so that we can complete these forms accurately.


We are happy for you to link to our site. It is your responsibility to maintain the currency of your links to our site. We reserve the right to deny any person permission to link to our site.


Import duties and taxes
While our shipping rates include all shipping and handling costs, you may still be responsible for certain Import Duties and Taxes levied against your shipment by your country. EuroShopper Pty Ltd will not be liable for any additional fees charged, nor will EuroShopper Pty Ltd be held responsible for any delays in shipping associated with customs difficulties. For more information, we suggest contacting your local customs office.


International Mail
If the customer chooses not to include DHL’s option ‘’including liability of up to EUR 500 and Track & Trace’’, they choose to do so at their own risk and at no time will EuroShopper Pty Ltd be liable for any lost or missing packages, or any damage to goods incurred during shipping. Please refer to

Insurance Claims
Contact us immediately.


Electrical Goods
Due to the difference between the voltage in the EU and Australia, EuroShopper Pty Ltd holds no responsibility if the item purchased does not support Australian voltage. It is the responsibility of the purchaser to confirm voltage compatibility.


Items containing wood
Items which are made of wood or contain wood may attract attention from AQIS and could incur additional charges which are not part of the shipping cost. EuroShopper Pty Ltd will not be liable for any additional fees levied by AQIS associated with the delivery of these items and it is the responsibility of the client/recipient to pay any fees levied.


Shipping cost estimates
We are most happy to provide shipping cost estimates, however these amounts are estimates based on estimated shipping weights and dimensions and the actual shipping cost could vary once we know the actual shipping weight and dimensions. Actual shipping costs may also vary from the day of the quote to the day of shipment due to carriers altering their prices.


Other Services
If you place an order through us that requires any service not offered by us under normal circumstances – refer to our services menu – our minimum fee may increase. We will advise you prior to invoice of these additional charges.