My order was shipped to me but it hasn’t arrive yet. What should I do?


Sometimes shipping takes longer than it should. If your order was shipped by our Euroshopper partners by DHL Express, Priority, more than 28 days ago then please contact us . If your order was shipped by Economy Air Mail then please allow up to 8 weeks. Unfortunately if your order has been shipped by Air Mail (economy) we are not able to find where it is as this class of mail does not have tracking. This is one of the major disadvantages to using economy shipping method.
We do not take responsibility for any tracking information provided by DHL or Australia Post.
If you have provided the wrong or incomplete address this may cause your item to be returned to Euroshopper, or in some case be destroyed by the post office. Not providing the business name for orders shipped to business addresses makes your address incomplete. Providing an incorrect or incomplete address voids your delivery insurance.
DHL will sometimes drop off your package at your local post office. If your DHL order has arrived and been signed for by someone you don’t know then call DHL first but please check with your local post office to see if they have it. This tends to happen most frequently in regional areas where the delivery is handled by a DHL agent.


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