What happens if my items arrive damaged or not working?

Please contact us to arrange for return of the item. Please do not ship the item directly to our EuroShopper partner without contacting us first. This also applies if the wrong item has been shipped to you.
If your order was shipped by DHL then it will be covered by DHL insurance if you choose their option. DHL may refuse to honour their insurance if you do not keep the boxes. We don’t have any control over DHL policies in regards to their insurance.