Why am I not given the original invoice from the store?


You are not buying the item from the original store, but from our EuroShopper partners. They buy the goods from the store in their own name so they need to keep the original tax invoice for their own tax records. This is exactly the same as if you bought an item from a store here in Australia – they will provide you with an invoice, but they will not provide you with a copy of their invoice from their wholesaler (i.e. who they bought the item from).
Normally a copy of the store invoice will be of no use to you since it is in the name of our EuroShopper partner and not in your name. It will not allow you to make a warranty claim here in Australia. Your invoices are the invoices our EuroShopper partners supplies to you when your items are shipped, since you have brought the items from them. If you need to make a warranty claim on an item then please get in contact with us and we will advise you on what to do.


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